FAQ & Klantenservice

How can I place an order?

Select a product, add it to your shopping cart, and follow the checkout process.

Which payment methods do you accept?

Depending on the available options:

• iDEAL;
• Klarna;
• Creditcard;
• Wero;
• Bancontact.

What are the shipping rates?

To which countries do you ship?

TRISORIA ships within the Netherlands and to selected European destinations.

Can I track my order?

When the shipping method supports Track & Trace, you will receive tracking information.

Can I cancel my order?

Would you like to cancel your order? Please contact us as soon as possible at info@trisoria.com and include your order number.

As long as your order has not yet been dispatched, we will be happy to check whether a cancellation is possible.

If your order is already on its way, as a consumer, you may exercise your statutory right of withdrawal, insofar as this applies to your purchase.

At TRISORIA, we are happy to help make this process as simple as possible for you.

Can I return my order?

Yes, at TRISORIA, we want you to shop with confidence. If your purchase does not quite meet your expectations, as a consumer, you may cancel your order within 14 days, without needing to provide a reason.

Once you have informed us of your decision, you have an additional 14 days to return the item.

For more information regarding the return process and any legal exceptions, please refer to our return policy.

What are the return costs?

If you exercise your statutory right of withdrawal, the costs for returning your item are at your own expense.

If an item has been delivered incorrectly, is damaged, or does not conform to the agreement, we will provide an appropriate solution and reimburse the necessary return costs in accordance with legal requirements.

At TRISORIA, we believe in clear and fair return policies, ensuring you know exactly what to expect from the outset.

How should I return a luxury product?

At TRISORIA, we take great care regarding the quality and presentation of our collection. We therefore ask that you pack your purchase carefully and securely, preferably using the original brand packaging along with all included accessories.

Please use a sturdy shipping box to protect both the item and its luxury brand packaging during transit.
For high-value items, we recommend using a shipping method that includes tracking (Track & Trace), a signature upon delivery, and appropriate shipping insurance.

Please retain your proof of shipment until your return has been fully processed.

By following these steps, we can ensure that your return is handled safely and with the utmost care.

What happens if the security tag is removed?

At TRISORIA, we use security tags where necessary to protect the authenticity and quality of our luxury products. We kindly ask that you leave these tags intact while examining your purchase.

Removing or damaging a security tag may result in a decrease in the item's value. Should this occur, we reserve the right to charge for such a reduction in value, in accordance with applicable legal regulations.

Your statutory right of withdrawal remains unaffected. Removing a security tag does not automatically mean that you are no longer able to return the item.

Can I return a personalized product?

Items that are specially manufactured for you or customized to your personal requirements—such as jewelry with a personal engraving—may be excluded from the statutory right of withdrawal.

If this exception applies, we will clearly state this before you make your purchase.
At TRISORIA, we believe it is important that you know exactly what to expect beforehand.

Are earrings and piercings returnable?

At TRISORIA, we prioritize hygiene and quality. In principle, earrings and piercings may be returned within the statutory cooling-off period of 14 days.

For certain items that are supplied sealed for health or hygiene reasons, the right of withdrawal may lapse if the seal is broken after receipt, provided that the legal conditions for this exception are met.

Where such an exception applies, we will clearly state this before you make your purchase.

Are the products authentic?

At TRISORIA, authenticity is our top priority. We sell exclusively 100% original branded products, sourced from carefully selected suppliers.

We pay special attention to the origin and authenticity of our collection, ensuring you can enjoy your purchase with complete confidence.

When you shop at TRISORIA, you are guaranteed an authentic product.

Brands

At TRISORIA, you will find a carefully curated collection of authentic products from renowned international brands.

All brand names, logos, and trademarks are the property of their respective owners.

TRISORIA is an independent retailer of authentic branded products. Unless explicitly stated otherwise, we are not an official dealer or representative of the brands in question.

We respect the intellectual property rights of all the brands we offer.

Photos

At TRISORIA, we place great importance on presenting our collection in an attractive and true-to-life manner. Our product photos are intended to provide the most accurate representation of each item possible.

Please note that due to variations in screen settings, lighting, and color rendering, the actual colors may differ slightly from what you see on your screen.

This ensures you have the best possible understanding of what to expect from your purchase.

Condition

At TRISORIA, you will find only new, original, and unused products. Our collection consists of carefully selected items from renowned international brands.

We pay special attention to the authenticity, quality, and condition of every item, so that you can shop with confidence.

Are you an official dealer?

TRISORIA is an independent provider of original designer brands. We curate our collection with great care, working exclusively with suppliers who specialize in authentic branded products.

We are not an officially authorized dealer for every brand we carry. In cases where we do have an official partnership or authorized dealer status, we clearly state this.

At TRISORIA, the authenticity of every product is our top priority, regardless of our dealer status.

What if my item is damaged or turns out to be incorrect?

At TRISORIA, we take great care in ensuring the quality of our collection. Should there be an issue with your purchase, we are here to help.

Please contact us at info@trisoria.com, including your order number and a description of the problem. Providing photos can help us assess your report more quickly.

We will carefully review your inquiry and work with you to find an appropriate solution, while fully respecting your statutory warranty rights.

When will I receive my refund?

In case of a valid withdrawal, refunds are processed in accordance with legal regulations. Under legal conditions, TRISORIA may wait until the product has been received or until proof of return has been provided.

How can I file a complaint?

Do you have a complaint, or is there something you are not satisfied with? Please let us know by emailing info@trisoria.com.

We take every complaint seriously and aim to provide a personal response within 2 business days. If your complaint requires further investigation, we will keep you updated on the progress of its resolution.

At TRISORIA, it is important to us that you feel heard and can shop with us with confidence.

How can I get in touch?

Do you have a question about our collection, your order, or our services? The TRISORIA team is happy to help.
You can reach us by email or by phone.

TRISORIA
Lachman Exclusive Collections B.V.

E-mail: info@trisoria.com
Phone: +31 85 40 13 620
Website: www.trisoria.com

Correspondence address:
Essebaan 67
2908 LW Capelle aan den IJssel

Good to know: TRISORIA is an online boutique with no physical store or location for visitors. Our address is intended solely for business correspondence; we do not receive customers at this location.

To return items, please follow our return instructions. Please note that the correspondence address is not necessarily the same as the return address.